ABOUT ENERGY FEDERATION, INC.

Established in 1982, Energy Federation, Inc. is a nonprofit organization headquartered in Massachusetts working to accelerate the adoption of energy efficient products, largely through initiatives done in conjunction with natural gas and electric throughout North America.

 

ORDERING PROCESSING INFORMATION

Payment: EFI accepts payment by MasterCard, VISA, Discover, American Express, or check. All transactions are in U.S. Dollars. We authorize orders before shipping. For security purposes credit card information is not maintained by EFI. Check or money order payments must be received prior to order shipment. Please include your order number on the check or money order.

Shipping: Most orders are delivered by either the United States Postal Service (USPS) or United Parcel Service (UPS). Most orders for in-stock products usually ship within two to five business days, some may take one to three weeks. Order status information may be monitored through the My Account section of the site.

Packaging: At EFI we strive to reduce the environmental impacts associated with the packages we ship. EFI predominantly uses recyclable material.

Backorders: If products are on backorder we will provide you with an estimated ship date for the backordered products, usually by e-mail. Even if all products can not be shipped at one time, the total shipping charge will never exceed the shipping quote provided during checkout. You are also able to check on an order's status through the My Account section of our site.

 

Order Modifications/Cancellations: Customers wishing to change or cancel orders should send an e-mail to customerservice@efi.org or call 833-258-8120. Please be sure to reference your order number when you contact us.

 

FOR RETURNS/ EXCHANGES INFORMATION

Please open and inspect your order within 2 days of receipt. If you would like to return or exchange your order, please log into your marketplace account.

Navigate to My Account > select My Orders > click on the order you'd like to view/return > select Return and proceed to enter in all applicable information

Once the return is requested you should be prompted with a return label that will allow you to send the product back to EFI, the marketplace provider. Once returns are received, we will begin to process the exchange/credit. If requesting a credit, please allow 7-10 business days for the credit to be processed from the date your item is received at EFI.

Non-Eligible Items: opened or installed thermostats, caulks, foams, mastic, tapes, and items that are not in original condition

We want you to be satisfied with the products purchased from us, but are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order.

General Return Policy

Non-installed items in the original packaging are returnable 30 days from delivery. Once Energy Federation Inc. has received the item, please allow 10 to 14 business days for a credit equal to the product purchase price that will be processed to the same payment method of the product returned.

 

Incorrectly Shipped Orders

Energy Federation Inc. will ship a new order for the correct merchandise within 3 to 5 business days.  Energy Federation Inc. will send you a prepaid return label for you to return the incorrectly shipped merchandise.

 

Damaged Item Returns

If an order has arrived damaged, please let the carrier know. Energy Federation Inc. will issue a credit equal to the product purchase price that will be processed to the same payment for the damaged product, or Energy Federation Inc. will give you a replacement for the damaged product.

 

Defective Item Returns

Eligible Period: 90 days from the delivery date. Energy Federation Inc. will issue you a prepaid return label to return the defective merchandise. Energy Federation Inc. will give a credit equal to the product purchase price that will be processed to the same payment for the damaged product, or Energy Federation Inc. will issue you a replacement for the damaged product. If the merchandise fails during the manufacturer's product warranty but after 90 days of the delivery date, Energy Federation Inc. reserves the right to refer you to the manufacturer for replacement of the failed product.

 

Non-Eligible Items

Opened or installed thermostats, caulks, foams, mastic, tapes, and items not in original condition.

 

 

 

 

Defective Nest:

 

Click to Chat and/or Call: 1.855.469.6378

 

 

Defective Ecobee:

 

Call: 1.877.932.6233 and/or Email: support@ecobee.com

 

 

Defective Honeywell:

 

Call: 1.800.633.3991

 

To check compatibility please click HERE