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Free Shipping on Orders of $35 or More
Items Not Eligible for Return: Smart Thermostats and Connected Home products that have been opened or installed. To be eligible for refund, products must be returned in “like new” or in original and resaleable condition. When returning products, all customers are responsible for ensuring they are packaged securely so they are in resaleable condition. For returns of costlier items, such as smart thermostats and connected home items, it is suggested that customers insure their return shipment so if the product is damaged in transit they can file a claim with the shipping company. Once the item has been safely returned and processed, customers will receive a credit in an amount equal to their purchase price. The credit will be applied to the credit card used to make the original purchase. More details are provided in the Returns Process shown below.
Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the shipment tracking number. Be sure that you have received the complete list of items you have ordered. If an item has been backordered, it will be noted on the packing list and the item will be shipped as soon as it is available. If you received items you did not order, we will send you a prepaid return shipping label for you to return the incorrectly shipped merchandise. We will ship a new order for the correct merchandise within one business day.
Orders must be inspected by customers within (2) business days from delivery date. Delivery date is determined by the date associated with the shipment tracking number. If an order has arrived damaged you should notify the supplier, AM Conservation, within (2) business days of delivery date. AM Conservation will ship replacements at no cost. Some items, such as smart thermostats, will need to be returned to AM Conservation prior to a replacement being sent. AM Conservation will notify you if any of the damaged items need to be returned and will send you a prepaid return shipping label to do so.
If a smart thermostat, EV Charger or connected home item is deemed truly defective by the manufacturer, NOT incompatible, contact the device manufacturer to discuss replacement. Returns of these items is subject to the applicable manufacturer’s warranty and return polices. See Below.
Any other defective items are subject to the applicable manufacturer warranty and the Returns Process noted below. Please Contact Us to determine if a replacement is required. If so, one will be shipped at no cost.
Support: https://support.google.com/googlenest/gethelp
Call: 1.855.469.6378
Call: 1.877.932.6233
Support: https://support.ecobee.com/s/
Support: https://sensi.copeland.com/en-us/support
Call: 1.888.605.7131
Support: https://www.honeywellhome.com/us/en/support/
Call: 1-800-633-3991
Honeywell Home Call Center Open Hours:Monday through Friday: 8am - 7pm ESTSaturday and Sunday: 8am - 4:30pm EST
ChargePoint Home AssistanceSupport: ChargePoint Home Resources | ChargePoint
Call: 1-888-758-4389(24 hours a day)
You may request a return of most new, unopened items within 30 days of delivery for a full refund. AM Conservation will pay the return shipping costs if the return is a result of our error (you received an incorrect or damaged item, etc.).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Note that we do not ship to PO boxes or outside of the utility service territory. A confirmation email will be sent with the shipment tracking number after your order has shipped. Please expect 1-3 weeks from order placement for delivery. For any questions regarding returns or shipping please Contact Us.
ORDER FULFILLMENT
Order Shipments
Most orders ship within 2 to 5 business days, but please allow for additional time during promotions. An email with package tracking information will be sent once the order is in transit. An order's status may be confirmed through the My Account section of the eCommerce site.
Backorders
If ordered merchandise is unable to ship within 30 days of order placement, we will contact you with an expected ship date to allow you to confirm whether the order should be kept open. Even if all merchandise ordered cannot be shipped at one time, the total shipping charge will not exceed the shipping amount paid during checkout.
Order Cancellations
Orders are transferred to the fulfillment warehouse within minutes of orders being placed, so if an order should be canceled, please contact EFI immediately during regular business hours to see if it is possible to stop the order. If it is too late to stop the order, either refuse delivery when the order arrives or contact EFI once it has, and we will provide a return materials authorization (RMA) to include with the returned order.
Incorrectly Shipped Orders
If the order received does not include the merchandise ordered, contact EFI and a prepaid return label will be furnished for the return of the incorrectly shipped merchandise. Within 5 business days of receipt of the incorrectly shipped order the correct merchandise will be re-shipped.
RETURNS & REFUNDS
Non-Eligible Merchandise
Products that have been installed, caulks, foams, mastic, tapes, and items that are not in original condition in sealed, original packaging may not be returned for credit or refund.
General Returns
Resalable merchandise in original, unopened packaging is returnable within 30 days from delivery. The product subtotal and applicable sales tax (if any) will be refunded. The original order shipping cost is not refundable.
To initiate a return, navigate to Account > My Account > My Orders. Click on the order with the merchandize to be returned, then select Return and proceed to enter in the requested information. A return label will be presented to be used to return the merchandise to EFI.
Damaged Merchandise
When an order arrives, open and inspect it within 2 days of receipt. If merchandise appears to have been damaged during shipment, contact EFI during regular business hours to report the issue. You are not responsible for the cost of return of defective merchandise when a UPS Call Tag or prepaid return address label is used. You are responsible for the cost of return shipping if you do not use one of these methods. A prepaid return label will be furnished to be used for the return of the damaged merchandise. Within 10 business days of receipt of the damaged merchandise the order will be re-shipped. If the merchandise to be reshipped is backordered or otherwise not available, you will be notified.
Defective Merchandise (other than exceptions)
If merchandise proves to be defective within 90 days of receipt, contact EFI during regular business hours to report the issue. A prepaid return label will be furnished to be used for the return of the defective merchandise. You are not responsible for the cost of return of defective merchandise when a UPS Call Tag or prepaid return address label is used. You are responsible for the cost of return shipping if you do not use one of these methods. Within 10 business days of receipt of the defective merchandise the order will be re-shipped. If the merchandise to be reshipped is backordered or otherwise not available, you will be notified.
For merchandise that fails during the manufacturer's product warranty, but after 90 days from the delivery date, please contact the product manufacturer directly.
Defective Merchandise (exceptions)
The manufacturers listed below require that customers report defective claims directly to them, rather than through the retailer from whom the product was purchased. Please contact the following manufacturers directly through the contact information provided.
ecobee Thermostats
Resideo / Honeywell Home Thermostats
Google Nest
