Residential Smart Thermostat Purchase Program

Terms and Conditions
These terms and conditions apply to the Residential Smart Thermostat Purchase Program
(“Program”). The Program was approved by the Virginia State Corporation Commission.
Any reference in these documents to “Dominion,” “Dominion Energy,” or “Dominion Energy
Virginia” should be read as a reference to Virginia Electric and Power Company d/b/a Dominion
Energy Virginia, as well as its authorized agents and contractors.

Enrollment Qualifications and Requirements for Participation
1. Purchase must be made on or after November 1, 2020.
2. Program participant must be a Dominion residential customer living in a single-family
detached residence, a single-family attached residence (such as a townhome), or a
single-family manufactured home (such as a mobile home or modular home),
(“Customer”) in the Commonwealth of Virginia. The Customer must receive Electric
Supply Service and Electric Delivery Service in accordance with a residential rate
schedule, such as Schedule 1. Customer must be the party that is responsible for the
electric bill and either own the home or otherwise able to secure permission to complete
measures. Customer’s dwelling must have electric heating and cooling with an air
source heat pump, ductless mini split heat pump, or geothermal heat pump.
3. In order to qualify for a rebate incentive, the purchased device must be an ENERGY
STAR® certified smart thermostat with a confirmed connection to the Customer
residence’s wireless internet connection that controls the residence’s heat pump system.
The list of eligible product manufacturers can be found at
4. Customer is eligible to receive rebate incentives for a maximum of two (2) unique
qualifying purchased smart thermostats used on different heat pump systems during the
program time period.
5. Customers choosing to enroll in the Dominion Smart Thermostat Demand Response or
Behavioral Programs must complete a separate enrollment process to qualify for those
separate rebate programs.
6. Dominion and/or its designees including program administrators and evaluation
contractors reserve the right to review qualifying premises and equipment to verify
completion and measure energy savings to ensure compliance with all Program
requirements and to evaluate Program results. Such reviews will be made at a time
convenient to the applicant. Denial of such verification or misrepresentation of
installation location or Customer eligibility may result in forfeiture of the rebate.
7. Purchase must be completed in accordance with all laws, codes and other requirements
applicable under federal, state and local authority.
8. The Customer understands that it may be contacted by Dominion via survey or
questionnaire to provide feedback regarding Customer satisfaction with the Program.

1. Rebate application must be submitted by the customer within 90 days of the purchase
date. Failure to provide any of the required information will delay processing of
Customer’s application and could result in nonpayment. It is the Customer’s
responsibility to assure that all requirements for the rebate are met. Dominion retains the
right to deny participation to Customer for failure to comply with the enrollment
qualifications and requirements for participation.
2. Rebate payments are based on the date of purchase. Customers must abide by the
rules and rebate levels in effect on the date of purchase, which can be found at
3. Payment will be issued to the account holder and mailing address on record with the
utility unless the Customer has authorized in writing, pursuant to Dominion’s own online
marketplace purchase option and the directions located there, that payment be made to
the retailer or eligible product manufacturer found at
4. Please allow up to 90 days from the date all required information is received to process
your rebate.
5. Customer is urged to seek appropriate consultation concerning any tax liabilities that
could be associated with the receipt of the rebate.

Other Requirements
1. Program procedures, requirements and rebate levels are subject to change or
cancellation without notice and are subject to Program funds being available and
regulatory approval.
2. Dominion, its parents, subsidiaries, employees, affiliates and agents assume no
responsibility for, and make no representations or warranties (express or implied) about
any aspect of Customer’s participation in this Program, including, but not limited to, the
quality or performance of the equipment involved or products purchased, the quality of
any work, labor and/or materials supplied, and/or the acts or omissions of itself or any
vendor or contractor participating in the Program.
3. By participating in this Program, the Customer hereby agrees to indemnify, defend and
hold harmless Dominion, its parents, subsidiaries, employees, affiliates, contractors, and
agents from any and all liability associated with the Program. Dominion shall not be
liable for loss or damage to any person or property whatsoever, resulting directly or
indirectly from participation in this Program.
4. Dominion retains all rights to energy and demand savings resulting from measures
installed under this Program for a maximum of four years. To the extent applicable,
Dominion has the exclusive right to enroll, nominate, or offer a bid for energy or demand
reductions resulting from measures installed under all its approved energy efficiency and
demand response programs into load management programs, demand response
programs, or auctions operated by PJM Interconnection, L.L.C. (“PJM”), the regional
electric transmission entity of which the Company is a member. Customer’s participation
in this Program means that the Customer is consenting to Dominion sharing the
Customer’s pertinent information with PJM, Dominion’s agents, and contractors,
including, but not limited to, any implementation partners, contractors and its
measurement and verification vendor. Pertinent Customer information includes, but is
not limited to, energy usage and billing information, account holder name, address, other
contact information, measures installed, period of installation, demand/energy reductions
resulting from measures installed under this Program and the technical basis for such
reductions, loss factors, coincidence factors, interactive factors, building type, type of
equipment or appliance at the home, and other information necessary to implement and
monitor the Program, including other information as required by PJM or any other
regulatory authority.
5. These Program specific terms and conditions are in addition to the terms and conditions
of service currently on file with the Virginia State Corporation Commission and contained
in any agreement between the Customer and a Program vendor or implementation