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ecobee SmartThermostat


Beginner’s Guide to the ecobee SmartThermostat with Voice Control

ecobee SmartThermostat with Voice Control


This guide covers all you need to know about the ecobee SmartThermostat with Voice Control.

  • How to install an ecobee SmartThermostat (HVAC compatibility, C-wire info, and detailed instructions)
  • How to use it (Basic controls, how to change settings, and how to control it using the app)
  • How to improve energy savings with ecobee (Info on ecobee's energy saving modes and features)
  • Troubleshooting tips (Solutions for the most common issues)






Getting Started - How to Set Up Your New ecobee SmartThermostat


Congrats, you have purchased a new ecobee SmartThermostat with Voice Control! The good news is, ecobees are simple to set up, and these tips and videos make it even easier.

First and Foremost, is it Compatible with Your HVAC System?

ecobee thermostats work with radiant heating systems, multistage, and dual-fuel heat pumps. If you didn’t check compatibility prior to purchasing your new ecobee thermostat, don’t open the box just yet.

Use the ecobee compatibility checker here.

Good to Go? Let’s Set Up Your New ecobee!

Everything you need to install your smart thermostat, besides basic tools, is in the box. Installation should take about 45 minutes.

What's included in packaging of ecobee SmartThermostat with Voice Control

Does an ecobee Require a C-Wire?

ecobee thermostats are powered by a dedicated 24VAC power supply using a Common wire (or C-wire) for consistent performance, even in the coldest weather. If you don't have a C-wire, a Power Extender Kit (included in the package) allows for installation in most homes without a C-wire.


Download the ecobee App & Follow the Installation Instructions

The ecobee app is the easiest way to install your new thermostat. It will guide you step-by-step through installation and setup, complete with diagrams, photos, and videos to help you along the way.

Now Set Up The SmartSensor

It's easy! This video shows you how.


Need Some More Installation Info?

For more detailed installation information, consult the Step-by-Step ecobee SmartThermostat Installation Guide.


How to Use Your ecobee


ecobee thermostats understand your home's unique energy profile and the weather outside, making sure you're comfortable and energy-efficient at all times. Below is some info on ecobee's handy features. Learn more about them, how to use them, and how to maximize savings.

ecobee's Basic Controls

The bright, easy-to-read touch screen on your ecobee3 thermostat makes it simple to review and adjust settings anytime you want.

  • Touch items to select or activate them. For menus with a >, this will expand the menu to display additional options or submenus
  • Swipe up and down to display additional information. Swiping on a temperature bar will also adjust the settings up or down.
  • Swipe left and right to scroll horizontal lists that contain multiple items to choose from.
  • To exit a submenu, touch <. To close the main menu, touch .

How to Schedule and Adjust Your ecobee

How to Set a Schedule on ecobee
You can program the schedule on your ecobee either on the thermostat itself, through the mobile app, or through the Web Portal. View this video for step-by-step instructions for doing so.

How to Adjust the Temperature on your ecobee
ecobee is motion-sensitive and will turn on when you walk by it. You can override the scheduled temperature by moving the bubble on the temperature slider up or down.

The blue number represents the cool set point; the orange number represents the heat set point. The new desired temperature will be the set point used for the Hold. The duration of the Hold is the last configured value. You can adjust the default Hold time in the Preferences menu.

To cancel the current Hold, touch the Hold message box displayed on the Home screen. You can touch the box anywhere and not just the X displayed on the box.

For detailed information on programming and adjusting your ecobee manually or using the app, visit the ecobee Thermostat Resource Guide.


How to Improve Energy Savings with ecobee


Every home consumes energy differently. That’s why ecobee created eco+, a suite of smart features that helps you save on energy by improving your home's energy efficiency, while enhancing your comfort. It supercharges your ecobee thermostat and delivers personalized energy recommendations by looking at things like local weather, home occupancy, and variable electricity rates to shift your home's energy usage accordingly. Here's a quick snapshot of how eco+ works to save you energy and money.

Energy reports
Once you set up eco+, you will start receiving emails on a monthly basis detailing your energy consumption for the previous month. The emails include how long your system has run for during the last month, the amount of energy savings your ecobee smart thermostat has generated, and how your savings compare with your community.

Feels Like Feature
With Feels Like, eco+ uses both humidity and temperature readings to calculate your home's temperature. In so doing, Feels Like ensures that the temperature you see on the thermostat is the temperature you actually experience. This helps to keep you comfortable when it’s humid and lower your energy bill when it’s dry. 

Time of Use Feature
If your electricity rate varies based on the time of day, Time of Use can save you money by intelligently precooling or preheating your home when electricity is less expensive to keep you comfortable, while cooling or heating less when electricity is more costly. By shifting energy usage to times of day when electricity is cheaper and cleaner, Time of Use is having a positive impact on communities and the environment.

Smart Home & Away
Smart Home & Away automatically adjusting the temperature for energy savings when it detects you're not home, and quickly restores your comfort settings when you come back. Now a part of eco+, Smart Home & Away detects when you’re away faster than before, making your home more efficient.

Learn more about eco+



Troubleshooting Tips


If you run into any issues while setting up or using your ecobee, consult the troubleshooting guide below. It covers the most common issues you may encounter.

ecobee Thermostat Troubleshooting Guide