FAQs

What is the Duquesne Light Co. Online Marketplace?

The Duquesne Light Co. Online Marketplace offers a convenient way to shop from home and access deep discounts on energy-saving appliances and products. For more information about Duquesne Light Co., go here.

 

Who runs the Duquesne Light Co. Online Marketplace?

This marketplace is brought to you through a collaboration between Franklin Energy and Duquesne Light Co.

Who is eligible for this marketplace?

Duquesne Light Co. residential customers are eligible to make purchases on the Duquesne Light Co. Online Marketplace. Rebate eligiblity is determined by your Duquesne Light Co. account service type and previous rebate participation.

 

Is there a maximum amount I can buy?

There is no maximum amount of products that you can buy, but there are limits on how many utility rebated products you can receive. The rebate limits are as follows:

Advanced Power Strips: Limit of ten (10) rebated advanced power strips per customer per calendar year.

Aerators: Limit of three (3) rebated aerators per customer per calendar year.

Air Conditioners: Limit of five (5) rebated air conditioners per customer per calendar year.

Air Purifiers: Limit of ten (10) rebated air purifiers per customer per calendar year.

Dehumidifiers: Limit of ten (10) rebated dehumidifiers per customer per calendar year.

Refrigerators: Limit of one (1) rebated refrigerator per customer per calendar year.

Showerheads: Limit of three (3) rebated showerheads per customer per calendar year.

Smart Thermostats: Limit of three (3) rebated smart thermostats per customer per calendar year.

Ventilation Fans: Limit of two (2) rebated ventilation fans per customer per calendar year.

Weatherization Products: Limit of ten (10) rebated weatherization products per customer per calendar year.

 

How do I know if my order was received?

After your order is placed, you will receive an order confirmation email. Once your order has shipped, you will receive another email with your tracking number. The order confirmation and shipment confirmation emails will be sent to the email address associated with your marketplace account.

 

What forms of payment can I use?

We accept payment by MasterCard™, Visa™, Discover™, or American Express™. All transactions are in U.S. dollars.

 

How long will it take for my order to arrive?

Most orders arrive within 1-2 weeks. Once your order ships, we'll send you a shipment confirmation email with a tracking number. You can use this to check your delivery status on the shipping carrier's website.

 

My question isn't here. What do I do?

Contact us here for additional questions.

Who do I contact if I have an issue or question regarding my large appliance order?

Contact us here for support regarding your order. Do not contact Best Buy directly.

 

I ordered a large appliance with associated services (delivery, installation). Who will be performing the delivery and installation?

The Best Buy Geek Squad team will both deliver and perform any scheduled services such as installation.

 

Are there any additional fees for delivery and installation?

Yes, delivery and installation fees apply to Best Buy large appliance products. These fees are determined by Best Buy and will be automatically calculated and shown during checkout, so you'll see the full cost before placing your order.

• Delivery fees start at $39.99 per large appliance item.
• Installation fees vary depending on the product.
• Fees are applied per large appliance item in your order.

 

Who will contact me regarding the scheduled delivery of my large appliance?

Best Buy will call the day before the scheduled delivery date to confirm the timeframe of the delivery. You will also receive a call when the product is out for delivery.

 

Will the delivery team be able to remove my old appliance?

Yes! When adding an eligible large appliance to your cart, you can select haul away service. Haul away is per appliance - for example, if you buy a new refrigerator and add-on the haul away service, your old refrigerator will be removed when the new one is delivered.

Please note: Haul away can only be added at the time of purchase by selecting it when the appliance is added to your cart. Haul away cannot be added after your order has been placed.

If you want multiple appliances hauled away, you'll need to purchase a replacement large appliance for each one. Simply select haul away for each new appliance you add to your cart. A separate fee applies for each appliance you choose to remove.

You must select haul away when adding your large appliance to the cart and pay the haul away fee on the Marketplace. Haul away must be purchased at the time of your large appliance order.

The haul away fee is $49.99 per large appliance item.

 

Will I need any additional parts if I schedule installation of my appliance?

It is possible that additional parts will be needed for the Best Buy Geek Squad to properly install your appliance. Please see Appliance Services: Geek Squad-Best Buy for more information about what will be needed for your delivery and installation services. Any additional parts are not currently offered on this marketplace.

 

Can I pick up my large appliance order at a nearby Best Buy store?

Yes, Best Buy will email you when the item is ready for pickup. The email will include the Best Buy order number for you to reference. You will need to bring this email and your ID to Best Buy to pickup the order.

 

I placed an order with a scheduled service but now I want to change the ship to address. What can I do?

Contact us here immediately with this request. We cannot guarantee the change can be made.

 

I placed an order with a scheduled service but now I want to change the day and/or time I selected. What can I do?

Contact us here immediately with this request. We cannot guarantee the change can be made.

 

I placed an order with a scheduled service but now I want to cancel the order. What can I do?

Contact us here immediately with this request. Please include in your request if you would like to cancel the order or if you would only like to cancel installation services. We cannot guarantee the change can be made. If the order has already shipped or is out for delivery, we will be unable to make any modifications. Do not contact Best Buy directly with cancellation requests as they will be unable to reimburse you for the purchase.

 

My product was not delivered as scheduled, what should I do?

Contact us here immediately so that we can work with Best Buy to resolve your issue.

 

Who do I contact if I have product specific or warranty questions?

Please contact the appliance manufacturer.

 

Can I purchase an additional Best Buy Geek Squad protection?

No, Best Buy Geek Squad or additional warranties outside of the manufacturer warranty are not offered.

 

How long do I have to schedule my delivery and additional services?

After adding the product and associated service to your cart and proceeding to checkout, you have 15 minutes to complete the purchase. This is to ensure that the day and time values presented are still available. If the session times out, you will need to restrat the checkout process.

 

I want to return my large appliance. How do I initiate this process?

Contact us here immediately with this request. We cannot guarantee the change can be made.