FAQs

What is the PPL Marketplace?

The PPL Marketplace is a great place for our residential customers to purchase discounted energy-efficient products and start saving energy at home. For products that qualify for a PPL rebate, there is the added convenience of receiving any eligible discounts instantly at checkout.

The PPL Marketplace features a selection of ENERGY STAR® certified products including LED lighting, advanced power strips, smart thermostats, weatherization and much more; all designed to help you save energy and money. It's just one more way that PPL is putting energy-efficient products and savings at your fingertips.

Who runs the PPL Marketplace?

This store is brought to you by a collaboration between Franklin Energy and PPL Electric Utilities.

Who is eligible for this marketplace?

PPL Electric Utilities residential customers are eligible to make purchases on the PPL Marketplace. Rebate eligiblity is determined by your PPL account service type and previous rebate participation.

Is there a maximum amount I can buy?

There is no maximum amount of products that you can buy, but there are limits on how many utility rebated products you can receive. The rebate limits are as follows:

Advanced Power Strips: Limit of four (4) rebated advanced power strips per customer per calendar year.

Aerators: Limit of two (2) rebated aerators per customer per calendar year.

Air Purifiers: Limit of four (4) rebated air purifiers per customer per calendar year.

Dehumidifiers: Limit of four (4) rebated dehumidifiers per customer per calendar year.

Showerheads: Limit of three (3) rebated showerheads per customer per calendar year.

Smart Thermostats: Limit of two (2) rebated smart thermsotats per customer per calendar year.

Weatherization Products: Limit of five (5) rebated weatherization products per customer per calendar year.

Window Air Conditioners: Limit of two (2) rebated window air conditioners per customer per calendar year.

How do I know if my order was received?

After your order is placed, you will receive an order confirmation email. Once your order has shipped, you will receive another email with your tracking number. The order confirmation and shipment confirmation emails will be sent to the email address associated with your PPL Marketplace account.

What forms of payment can I use?

We accept payment by MasterCard™, Visa™, Discover™, or American Express™. All transactions are in U.S. dollars.

How long will it take for my order to arrive?

Most orders arrive within 1-2 weeks. Once your order ships, we'll send you a shipment confirmation email with a tracking number. You can use this to check your delivery status on the shipping carrier's website.

My question isn't here. What do I do?

Contact us here for additional questions.