Scroll to Content

ABOUT ENERGY FEDERATION, INC. 

Established in 1982, Energy Federation, Inc. is a nonprofit organization headquartered in Massachusetts working to accelerate the adoption of energy efficient products, largely through initiatives done in conjunction with natural gas and electric throughout North America. 

ORDERING PROCESSING INFORMATION 

Payment: EFI accepts payment by MasterCard, VISA, Discover, American Express, or check. All transactions are in U.S. Dollars. We authorize orders before shipping. For security purposes credit card information is not maintained by EFI. Check or money order payments must be received prior to order shipment. Please include your order number on the check or money order. 

Shipping: Most orders are delivered by either the United States Postal Service (USPS) or United Parcel Service (UPS). Most orders for in-stock products usually ship within two to five business days, some may take one to three weeks. Order status information may be monitored through the My Account section of the site. 

Packaging: At EFI we strive to reduce the environmental impacts associated with the packages we ship. EFI predominantly uses recylable material. 

Backorders: If products are on backorder we will provide you with an estimated ship date for the backordered products, usually by e-mail. Even if all products can not be shipped at one time, the total shipping charge will never exceed the shipping quote provided during checkout. You are also able to check on an order's status through the My Account section of our site. 

Order Modifications/Cancellations: Our warehouse receives orders for fulfillment immediately after your order is placed. As a result, we are unable to change or cancel orders once they have placed. Once your order has been received please contact us and we will work with you to facilitate a return or exchange as necessary.

  

FOR RETURNS/ EXCHANGES INFORMATION

Please open and inspect your order within 2 days of receipt. If you would like to return or exchange your order, please log into your marketplace account.

Navigate to My Account > select My Orders > click on the order you'd like to view/return > select Return and proceed to enter in all applicable information

Once the return is requested you should be prompted with a return label that will allow you to send the product back to EFI, the marketplace provider. Once returns are received, we will begin to process the exchange/credit. If requesting a credit, please allow 7-10 business days for the credit to be processed from the date your item is received at EFI.

 

EFI wants to make sure our customers are satisfied with the product they purchase from us.  EFI will honor all manufacturer warranties for the products we sell.  Please read and follow any instructions included with the items you buy that are provided by the manufacturer. In addition, if we are unable to refund products that have been installed, for which the original packaging has been destroyed, or that are otherwise not in original condition and resalable. You are responsible for returning products in a safe, unbroken condition, so please pack returns carefully. You may want to insure returns of valuable merchandise. Upon receipt a credit equal to the product purchase price will be issued to you through the same payment method you used to pay for the order. 

 EFI will accept returns of product for credit to your account under the following conditions: 

  • EFI must be contacted in advance to receive authorization for a return.  You will be given a Return Authorization Number that must be included in the returned package. 
  • Product must be returned within 30 days of original purchase and arrive back to EFI in the original unopened package and suitable for re-sale.   The customer is responsible for any return freight charges. 
  • Any returns that are made beyond 30 days of original purchase will incur a re—stocking fee of 30% of the invoiced amount. 
  • EFI reserves the right to authorize the customer to scrap the product and provide credit or exchange at its discretion. 
  • No special order items can be returned – items that were ordered and purchased that EFI does not routinely stock cannot be returned. 
  • No foams, sealants, tapes, mastics, CO or smoke detectors – or any items that carry an expiration date, or is by nature an item that may be damaged through extreme temperatures able to be returned. 
  • Allow up to 2 weeks for EFI to process the return and post a credit to your account that can be used towards future purchases. 

General Return Policy

Non-installed items in the original packaging are returnable 30 days from delivery. Once Energy Federation Inc. has received the item, please allow 10 to 14 business days for a credit equal to the product purchase price that will be processed to the same payment method of the product returned.

 

Incorrectly Shipped Orders

Energy Federation Inc. will ship a new order for the correct merchandise within 3 to 5 business days.  Energy Federation Inc. will send you a prepaid return label for you to return the incorrectly shipped merchandise.

 

Damaged Item Returns

If an order has arrived damaged, please let the carrier know. Energy Federation Inc. will issue a credit equal to the product purchase price that will be processed to the same payment for the damaged product, or Energy Federation Inc. will give you a replacement for the damaged product.

 

Defective Item Returns

Eligible Period: 90 days from the delivery date. Energy Federation Inc. will issue you a prepaid return label to return the defective merchandise. Energy Federation Inc. will give a credit equal to the product purchase price that will be processed to the same payment for the damaged product, or Energy Federation Inc. will issue you a replacement for the damaged product. If the merchandise fails during the manufacturer's product warranty but after 90 days of the delivery date, Energy Federation Inc. reserves the right to refer you to the manufacturer for replacement of the failed product.

 

Non-Eligible Items

Opened or installed thermostats, caulks, foams, mastic, tapes, and items not in original condition.

Defective Nest: 

Click to Chat and/or Call: 1.855.469.6378 

Defective Ecobee: 

Call: 1.877.932.6233 and/or Email: support@ecobee.com 

Defective Honeywell: 

Click to Chat and/or Call: 1.800.633.3991 

To check compatibility please click HERE