FAQs

What is the TEP Marketplace?

The TEP Marketplace, is just one of many ways we're helping customers reduce their energy usage and costs. For a list of our current rebates, click here.

This online store offers a variety of energy-saving products at highly competitive and discounted prices. By purchasing and using ENERGY STAR® certified products and other energy-efficient products, customers can save energy and money while preserving our natural resources and protecting the environment.

About Tucson Electric Power

We're proud of our commitment to our customers, our communities and the environment.

Safe, Reliable Service – Powering our community for more than 125 years, TEP delivers safe, reliable and affordable energy to about 430,000 homes and businesses throughout Southern Arizona.

Investing in Our Communities – TEP invests in our community's success, providing philanthropic and volunteer support to nearly 200 local nonprofit groups each year.

Our Commitment to Cleaner, Greener Energy – More than 70 percent of our power will come from wind and solar as part of our cleaner, greener energy portfolio that will reduce carbon emissions 80 percent by 2035. Working with dozens of conservation agencies, we’re also helping to preserve our natural resources – water, land and air – and protect wildlife.

TEP and our parent company, UNS Energy, are part of Fortis Inc., which owns utilities that serve more than 3 million customers in Canada, the United States and the Caribbean.

Who runs the TEP Marketplace?

This store is brought to you by a collaboration between Franklin Energy and Tucson Electric Power.

Who is eligible for this marketplace?

TEP residential eletric customers are eligible to make purchases on the TEP Marketplace. For more information regarding incentive eligibility, click here.

Is there a maximum amount I can buy?

There is no maximum amount of products that you can buy, but there are limits on how many utility rebated products you can receive. The rebate limits are as follows:

Advanced Power Strips: Limit of two (2) incented advanced power strips per account per year.

Aerators: Limit of three (3) incented aerators per account per year.

Air Purifiers: Limit of two (2) incented air purifiers per account per year.

Dehumidifiers: Limit of two (2) incented dehumidifiers per account per year.

EV Chargers: Limit of two (2) incented EV chargers per lifetime of the account.

Showerheads: Limit of three (3) incented showerheads per account per year.

Thermostats: Limit of two (2) incented thermostats per lifetime of the account.

Weatherization Kit: Limit of one (1) incented weatherization kit per account per year.

Weatherization Products: Limit of two (2) incented weatherization products per account per year.

How do I know if my order was received?

After your order is placed, you will receive an order confirmation email. Once your order has shipped, you will receive another email with your tracking number. The order confirmation and shipment confirmation emails will be sent to the email address associated with your marketplace account.

What forms of payment can I use?

We accept payment by MasterCard™, Visa™, Discover™, or American Express™. All transactions are in U.S. dollars.

How long will it take for my order to arrive?

Most orders arrive within 1-2 weeks. Once your order ships, we'll send you a shipment confirmation email with a tracking number. You can use this to check your delivery status on the shipping carrier's website.

My question isn't here. What do I do?

Contact us here for additional questions.